SHIPPING POLICY
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office.
Processing Time: 6 – 30 days (depending on the order’s quantity and quality)
Estimated Delivery: 3 - 10 days to international (in regular seasons) or more depends on holiday seasons but will not exceed 60 days.
We are shipping with specialists in international shipping and courier delivery services! The tracking number will be informed to you via email around 4 – 7 days since your parcel is picked up by the carrier. All shipping costs and taxes will be paid by the buyer, in case you want to return the goods or send the goods for repair.
All packages sent by DHL/UPS/Fedex are noted as Synthetic fiber/Synthetic hair and (although all of our hair is still 100% real human hair). This is the only way for us to send hair and customers can easily receive the package without having trouble with custom and high custom fees.
When you make the payment, you agree and are fully aware of this note and will not make any claim regarding this note on the product.
ORDER TRACKING
You will receive a confirmation email/Chat with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system. If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address. If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
